You're Spending 60% of Your Time on Work Someone Else Could Do
You started this business to build something meaningful. But right now, you're buried in tasks that don't need you... admin, scheduling, data entry, customer follow-up. Outsource Access gives you that time back. We match you with a dedicated, full-time team member who handles the work that's pulling you away from growth.
| What We Are | What We're Not |
|---|---|
| Fully incorporated Philippines entity | Gig platform (Fiverr / Upwork) |
| Full-time employees with health insurance & benefits | Contractors without benefits |
| Dedicated staff (1 client, not split) | Staff split across multiple clients |
| Triple-layer management (TL + OM + AM) | Source-and-hand-off model |
| Month-to-month, no contracts | Lock-in contracts with buyout fees |
| Starting at $1,895/mo | Overpriced enterprise BPO |
| Growth partner, not vendor | Just a staffing company |
- Are they fully incorporated in the country where they hire?
- Do they hire full-time employees or contractors?
- Do they provide health insurance and benefits?
- Do they have documented playbooks for your processes?
- Do they offer strategic performance and ROI reviews?
- What is their management structure around your VA?
- Do they bonus and incentivize their people?
- What is their vetting process? How many steps?
- What happens if your VA leaves or isn't the right fit?
- How do they handle onboarding and integration?
Built by an Entrepreneur Who Lived Your Challenges
OA wasn't built by a BPO executive chasing margin. It was built by a US entrepreneur who went through the fire, discovered offshore talent out of desperation, and turned it into a mission to help small businesses scale.
Brad Stevens started his entrepreneurial journey in 3rd grade, running a Micro Machines rental operation with 600 units, paper credit cards he designed himself, typed newsletters, and a self-appointed title of VP of Sales & Marketing. Entrepreneurship wasn't a career choice. It was wiring.
After his family went through bankruptcy when economic shifts crushed the family business, Brad held two jobs at 20, cared for two younger sisters, and finished at the Wharton School (Finance + Marketing, magna cum laude) early. He accepted an investment banking job, but the firm collapsed two weeks before his start date.
With $2,000 in severance, he launched a company helping low-income families access free prescription medications. It made the front page of the Atlanta Journal-Constitution.
From there Brad built a nutritional products company, a beauty brand, and a global teeth-whitening business spanning 18 countries. He's a lifetime entrepreneur who has worked with thousands of fellow founders through EO (Entrepreneurs' Organization).
Then a manufacturing failure nearly destroyed everything. Products were literally exploding. Cash was hemorrhaging. Brad was facing the real possibility of losing it all.
In that crisis, he discovered offshore staffing through Tim Ferriss's The 4-Hour Workweek. He hired his first virtual assistant out of desperation, not strategy. That VA helped stabilize operations, cut costs, and kept the business alive long enough to pivot.
That experience became the foundation of Outsource Access. Brad didn't build OA from the solutions side. He built it from the pain side. He knows exactly what it feels like to be overwhelmed, understaffed, and burning cash.
Born from DFCs, Not Sales Decks
Built by first addressing Doubts, Fears, and Concerns every business owner has about outsourcing. We know what keeps you up at night because we've been there.
10 Years Inside EO
EO Atlanta President, US East Coast Regional Director overseeing 22 chapters and 2,000 members. Deeply embedded in the entrepreneur community. OA was built by and for entrepreneurs.
Built on Other Companies' Failures
Studied what broke at other providers: no management, contractors who drift, no documentation, no culture. Then built the opposite.
Education First, Not Sales First
Fortune 1000 have used offshore talent for decades. SMBs often think it's not for them. OA starts by educating, not selling.
Built for SMBs Ready to Scale
We serve businesses from startups to $50M+ enterprises across 85+ industries. Our sweet spot is the founder, COO, or operations leader who knows they need to stop doing everything themselves.
The Overwhelmed CEO / Founder
- Working 60-70 hour weeks, personally handling admin, scheduling, email, invoicing
- Tried hiring locally ($50K+/year) but can't find good people, or tried a gig platform VA and it was a disaster
- Spouse is frustrated. Kids are growing up. Missing things.
- What they need: 20-40 hours/week of their life back so they can focus on what grows the business
The COO Driving Scale & Profitability
- Trying to drive operational scale and profitability, needs a reliable team they can count on
- Existing processes aren't documented or repeatable
- Looking for managed team infrastructure, not just bodies. Process documentation. Accountability systems. KPI tracking.
- What they need: Consistent, high-quality back-office operations with professional management
The Startup Founder Looking for a Growth Partner
- Limited capital, wearing every hat, needs affordable talent but also needs guidance on what to delegate
- Looking for more than cheap labor ... a partner who helps figure out constraints and challenges, not just staffing
- What they need: Strategic advisory + affordable full-time talent + structured process from day one
Home Services
Healthcare
Legal
Restaurants & Food
Real Estate
Construction
Professional Services
Technology
More
We Start with Your Challenges, Not Our Solutions
Before we talk about VAs, we need to understand your business. Our signature discovery process uncovers constraints you didn't even know you had.
Our signature process used with thousands of entrepreneurs and business leaders
Question 1: "What constrains your growth?"
Question 2: "What drains your energy?"
This simple but powerful exercise extracts a substantial list of obvious and more hidden constraint points in your business. It surfaces what needs to come off people's plates and identifies what they want to get to but can't ... the things that would add the most value and ROI.
Resources:
The 2-Question Exercise Explained
Loom Explainer: How the 2-Question Exercise Works
We know outsourcing is a new path for many SMBs. We don't push solutions. We address DFCs first:
- Can I trust this will work?
- What will my offshore staff actually do in my business?
- How will this integrate with my existing team?
- Will my customers know the difference?
- What if it doesn't work out?
We've designed our entire process around answering these questions BEFORE they become objections.
Discovery Call
Deep-dive into your business challenges using our 2-Question Exercise. We listen first. We need to understand your world before we can solve anything.
Constraint Mapping
We categorize everything: what can be delegated, what can be automated, what's draining your team's energy. This creates a clear roadmap for where offshore talent will have the most impact.
Custom Matching
Using our 15-point vetting process, we find the exact right person for YOUR specific needs and industry. Not a generic "virtual assistant" from a pool.
Playbook Creation
We document your processes and build your OA Playbook before day one. When your VA starts, they have a structured foundation, not a blank slate.
Integration & Onboarding
Your VA begins with a structured 90-day onboarding process, managed every step of the way by our triple-layer management team.
15 Ways We Vet Before You Ever See a Candidate
We invest $25,000+ annually in assessment tools alone. This isn't resume screening. This is deep clarity analysis.
Resume & Background Review
Education, work history, career trajectory analysis. We look for patterns of growth and commitment.
Initial Screening Interview
Communication skills, English proficiency, cultural fit, and professional demeanor assessment.
IQ Assessment
Cognitive ability and problem-solving capacity testing to ensure your VA can handle complex, evolving tasks.
Emotional Intelligence Testing
Self-awareness, empathy, interpersonal skills. Working remotely requires high EQ to read context and communicate proactively.
Communication Skills Assessment
Written and verbal English evaluation. Business writing, email tone, phone readiness, and clarity under pressure.
Technical Skills Testing
Software proficiency specific to your industry and needs. From CRM platforms to industry-specific tools.
Predictive Index (PI) Analysis
Deep behavioral assessment using the industry-leading PI platform ($25K/year tool investment). We understand work style, motivations, cognitive patterns, and team dynamics before you ever meet a candidate.
Personality & Work Style Assessment
Compatibility with your specific work environment, management style, and company culture.
Feedback Receptivity Evaluation
Can they take feedback and improve? This is one of the strongest predictors of long-term success in a remote role.
Learning Agility Test
How quickly do they adapt to new processes and tools? Businesses change fast. Your VA needs to keep up.
Industry Knowledge Assessment
Domain-specific evaluation when applicable. We match candidates who already understand your industry landscape.
Reference Checks
Professional references verified for performance, reliability, and character.
Background Verification
Identity, education, and employment history confirmed. No shortcuts.
Culture Fit Interview
Alignment with OA's GREAT values and client-facing professional standards.
Final Panel Review
Senior leadership reviews every candidate before they are presented to a client. Multiple eyes, multiple perspectives.
Candidate Profiles
Every candidate we present comes with a detailed profile showing their complete background, assessment scores, skills inventory, and our recommendation for why they're the right fit for YOUR business. You're never guessing.
Our Globally Trusted 9-Step VA Matching Process
VA Recruitment at OA
Jason On VA Matching
Your Processes, Documented from Day One
Every OA client gets a custom OA Playbook ... a living document of every process, workflow, and SOP your VA needs to know.
- Step-by-step process documentation for every task your VA handles
- Software login guides and system navigation
- Communication protocols and escalation paths
- Client-specific terminology, contacts, and preferences
- Quality standards and performance benchmarks
Built-in Redundancy
If your VA is ever unavailable, anyone can pick up the playbook and continue seamlessly. No single point of failure. Your business keeps running.
Continuous Improvement
The playbook is a living document that evolves as your business grows and processes change. It gets better over time, not stale.
Added Value for YOU
Many clients didn't have documented processes before OA. The playbook becomes an asset for their entire business, not just the VA relationship.
We have pre-built playbook templates for 70+ industries that we customize for your specific business. Here are a few examples:
We customize these for your specific business. No two playbooks are identical.
The Importance of Documentation
How Do You Document Processes
Create SOPs Without Writing a Word
Playbook Review with Chandem
The First 90 Days Define Everything
Our intensive onboarding process ensures your VA is fully integrated, productive, and delivering ROI from the start.
First 2 Weeks: "Hands on the Wheel"
- Deep immersion in your business, industry, and tools
- Playbook creation and customization
- Introduction to your team and systems
- Daily check-ins with Team Lead
- First process assignments begin
Days 15-60: "Building Rhythm"
- VA takes ownership of assigned processes
- Weekly performance reviews with Team Lead
- Monthly survey and call with VA and manager
- Expanding scope as confidence builds
- 90-day game plan identifying additional areas for support
Days 60-90: "Operating Independently"
- VA operating at full capacity
- Metrics-driven performance assessment
- ROI measurement begins
- Client satisfaction survey
- Strategic discussion about expanding scope
Getting Started with Outsource Access
Your VA Is Never Alone. Neither Are You.
Every OA placement comes wrapped in a triple-layer management structure that ensures accountability, quality, and continuity.
Team Lead (TL)
Your VA's direct manager. Handles daily oversight, task quality review, performance coaching, and immediate escalations. The TL is the frontline guarantee that work gets done right.
Operations Manager (OM)
Oversees the Team Lead and manages overall client operations. Ensures processes are followed, playbooks are current, and service delivery meets OA standards. Handles multi-VA coordination.
Account Manager (AM)
Your dedicated client-facing strategic partner. Regular check-ins, performance reviews, ROI discussions, and growth planning. The AM ensures you're not just getting work done ... you're getting value.
Director of Client Success
Oversees the entire client journey from onboarding through ongoing engagement. Ensures fanatical 90-day engagement, ongoing assessments, and client satisfaction at scale.
EOS (Entrepreneurial Operating System)
Weekly Level 10 meetings among all managers to ensure we deliver on promises. Quarterly State of the Company where every employee sees performance and growth plans.
Jim Collins Philosophy
"Disciplined People with Disciplined Thought Performing Disciplined Action so they can be Built to Last." Every new employee watches a Collins philosophy video and shares how they'll contribute.
Monthly Performance Reviews
Surveys and calls with VA and manager monthly to maximize service and capabilities. We are fanatical about driving ROI for every single client.
- Playbook documentation from day one means any replacement can pick up seamlessly
- 200+ specialized skills staff available beyond your primary VA
- If your VA can't handle a one-off project (video editing, graphic design, complex data analysis), we have deep bench talent ready
- If your VA is sick, on vacation, or leaves, the playbook + management layer ensures zero disruption
Why the Philippines? Because the Talent is World-Class.
The Philippines is the world's second-largest BPO market with 1.3 million BPO workers. Here's why we chose it.
We went all-in. We fully incorporated in the Philippines so we hire every person as a full-time employee with health insurance for their families, life insurance, benefits, career path, and bonuses.
Most firms don't do this. They hire contractors and won't take the time or cost to incorporate. That creates massive turnover of people always looking for the next gig. We hire for the long term. That's why our retention rates are industry-leading.
Over 5,000 square feet of state-of-the-art facilities in Cagayan de Oro for training, co-working, culture events, and more. It's not just an office. It's a home base for a community.
Step Inside Outsource Access HQ: Office Tour
Why I Flew to the Philippines to Build a Stronger Team
Strong American Affinity
Filipinos grow up immersed in American media, education models, and business culture. The cultural gap is remarkably small.
Your Business Hours
VAs work YOUR business hours. Time zone flexibility is built in. Whether you're EST, CST, PST, or anywhere else.
Integrated Team Members
Ask any of our clients: they feel like their OA staff member is an integrated part of their team. Not an outsider. Not a contractor. Family.
Trained on 150+ Software Applications
Your VA doesn't just know the basics. They're trained on the specific tools your business runs on.
FieldRoutes
Pest control, lawn care, and home services operations management
Restaurant365
Multi-location restaurant accounting, inventory, and workforce
HubSpot
CRM, marketing automation, sales pipeline, customer service
QuickBooks / Xero
Full accounting, AP/AR, reconciliation, financial reporting
Salesforce
Enterprise CRM, reporting, pipeline management, custom objects
Google Workspace
Enterprise-level Gmail, Drive, Sheets, Docs, Calendar
Microsoft 365
Outlook, Teams, SharePoint, Excel, full Microsoft stack
Calendly & Scheduling
Meeting scheduling, calendar management, booking automation
Social Media Platforms
Hootsuite, Buffer, Sprout Social, Meta Business Suite, Canva
Real Estate Platforms
MLS systems, transaction management, property databases
EHR / Medical Systems
Healthcare records, scheduling, billing, HIPAA-compliant tools
Project Management
Monday.com, Asana, ClickUp, Trello, Basecamp, Notion
OA VA Knows Your Software
If something comes across your VA's desk that requires specialized skills ... video editing, graphic design, CAD drafting, advanced data analysis ... we have 200+ supporting staff with tactical skills. No need to hire separate freelancers. Your VA coordinates with our internal specialists to get it done.
IVS vs. Specialized Skills
Will the VA Have All Skills I Need?
AI + People: The Future of Scale
We don't just give you a VA. We help you integrate AI tools alongside your virtual assistant for maximum impact.
"Augmentation, Not Replacement"
This is our core philosophy. AI doesn't replace people. It makes people dramatically more effective. A VA who knows how to use AI tools becomes a 10x force multiplier for your business.
AI-Trained VAs
Our VAs are trained on leading AI tools: ChatGPT, Claude, Gemini, and industry-specific AI platforms. They don't just execute tasks ... they bring ideas for how AI can accelerate your workflows.
Process Automation
We identify which repetitive tasks can be automated with AI, then have your VA manage and oversee the automation. Humans set the strategy, AI handles the repetition.
Content & Communication
AI-assisted content creation, email drafting, social media scheduling, and customer communication. Your VA uses AI to produce more, faster, while maintaining your voice.
Data & Analysis
AI-powered data analysis, reporting, and insights. Your VA uses AI tools to find patterns, generate reports, and surface the information that matters most.
Why Businesses Must Embrace AI Safely
Scaling with AI: Mindset, Strategy, and Tactics
How Outsourcing and AI Scale an E-Commerce Business
Enterprise-Grade Security Infrastructure
Your data and operations are protected by Google Workspace Enterprise, our managed security protocols, and HIPAA-aligned practices.
Google Workspace Enterprise
All OA operations run on Google Workspace Enterprise with advanced security controls, audit logging, data loss prevention (DLP), and admin-managed device policies. Enterprise-grade from day one.
Access Controls
Role-based access control (RBAC) ensures VAs only access the systems and data they need. Access is granted, monitored, and revoked through centralized management.
HIPAA-Aligned Practices
For healthcare clients, we follow HIPAA-aligned security protocols including encrypted communications, access logging, and data handling training for all VAs.
Data Protection
Client data never leaves authorized systems. VAs are trained on data handling best practices, and all client-facing operations are monitored by management.
- Managed device policies via Google Workspace Enterprise admin console
- Two-factor authentication (2FA) required on all accounts
- Encrypted communications for all client interactions
- Regular security training for all staff
- Background checks and identity verification for every hire
- Non-disclosure agreements (NDAs) as standard
- Secure VPN connections for sensitive industries
- Audit trails and activity monitoring
- Incident response protocols and reporting
Healthcare
HIPAA-aligned practices, PHI handling protocols, EHR access controls, and staff training on healthcare data privacy.
Legal
Attorney-client privilege awareness, document confidentiality, court filing protocols, and legal data handling standards.
Financial
Financial data security, PCI awareness for payment processing, reconciliation controls, and audit-ready documentation.
Franchise-Ready Operations at Scale
Multi-location businesses need standardized operations. That's exactly what OA delivers.
Standardized Playbooks
Franchise systems live and die by consistency. Our playbook methodology matches franchise standardization needs perfectly. Same process, every location, every time.
Multi-Location Support
We've scaled with franchise clients to support operations across dozens of locations. One VA can handle operations for multiple units with the right playbook.
Consistent Processes
From customer follow-up to scheduling to reporting, your VA delivers the same quality and consistency that franchise systems demand.
Brand Compliance
VAs are trained on your brand standards, messaging guidelines, and franchisor requirements. Every customer interaction stays on-brand.
- Woodhouse Day Spa ... 80+ locations nationwide
- That 1 Painter ... Growing franchise system
- District Taco ... Multi-location restaurant franchise
- ZorForum / Johnny Franchise / Fathers Eve ... Franchise advisory ecosystem
How Outsourcing Works for Franchising
Is Outsourcing The Secret To Growing Your Franchise?
Scaling Franchise Support with AI & Agentic Workflows
Most Franchisors Lose Money in the Gaps
Deep Expertise Across 85+ Industries
We don't just staff generalists. We match industry-specific talent with pre-built playbooks and deep domain knowledge.
Home services is one of our largest verticals. Our VAs handle scheduling, dispatch, customer follow-up, invoicing, CRM management (FieldRoutes, Housecall Pro, ServiceTitan), marketing, and lead qualification.
Key functions: Call handling, estimate follow-up, review management, route optimization support, vendor coordination, accounts receivable, technician scheduling.
Software: FieldRoutes, ServiceTitan, Housecall Pro, PestPac, Jobber, GorillaDesk, and 20+ more.
Yardsy: Expanded to 6 Locations with VAs
Healthcare clients trust us with sensitive operations. Our VAs are trained on HIPAA-aligned practices and support scheduling, patient follow-up, insurance verification, claims processing, and administrative coordination.
Key functions: Patient scheduling, insurance verification, medical billing support, referral management, credentialing support, chart preparation, appointment reminders.
Software: EHR systems, medical billing platforms, patient portals, and telehealth scheduling tools.
Law firms need precise, confidential, and reliable support. Our legal VAs handle intake, document preparation, calendaring, client communication, and case management.
Key functions: Client intake and screening, document drafting and formatting, court filing preparation, calendar and deadline management, deposition scheduling, legal research support, billing and invoicing.
Software: Clio, MyCase, PracticePanther, Filevine, and other legal practice management tools.
Multi-location restaurants face unique operational challenges: vendor management across locations, consistent reporting, workforce scheduling, and marketing. Our VAs become the operational backbone.
Key functions: AP/AR management, vendor coordination, inventory reporting, employee scheduling, marketing and social media, catering coordination, customer review management.
Software: Restaurant365, Toast, Square, MarginEdge, and other restaurant management platforms.
Dreamland BBQ: Outsourced Way to 8 Locations
Real estate professionals drown in administrative tasks. Our VAs handle transaction coordination, listing management, lead follow-up, marketing, and client communication so agents can focus on closing.
Key functions: Transaction coordination, listing input and management, lead qualification, CRM management, showing scheduling, marketing materials, client follow-up, property research.
Software: MLS systems, Dotloop, SkySlope, Follow Up Boss, KvCORE, BoomTown, and more.
Construction companies need support with project coordination, estimating, subcontractor management, permits, and documentation. Our VAs handle the admin so project managers can stay on site.
Key functions: Project documentation, subcontractor coordination, permit tracking, change order management, RFI processing, safety documentation, bid preparation.
Software: Procore, BuilderTrend, CoConstruct, PlanGrid, and other construction management platforms.
Professional services firms need behind-the-scenes support that's precise, confidential, and client-facing ready. From scheduling to reporting to client communication, our VAs keep operations running smoothly.
Key functions: Client scheduling, proposal preparation, report generation, email management, CRM updates, billing and invoicing, meeting preparation, research.
Software: QuickBooks, Xero, HubSpot, Salesforce, Monday.com, and industry-specific platforms.
Don't Take Our Word For It
Real clients. Real results. Real stories of transformation.
Yardsy: Expanded to 6 Locations with VAs
From a single-location lawn care company to a 6-location operation, powered by OA virtual assistants handling scheduling, customer service, and back-office operations.
VA Christine: $100K in Sales in Under 6 Months
An OA virtual assistant generated over $100,000 in sales from the Philippines in less than six months. Proof that offshore talent isn't just about admin. It's about revenue.
From 70-Hour Weeks to 5-Hour Days
A business owner went from grinding 70-hour weeks to working focused 5-hour days after bringing on OA talent. That's not just delegation. That's life transformation.
Dreamland BBQ: Outsourced Way to 8 Locations
A legendary BBQ brand used OA virtual assistants to handle operations across 8 locations, freeing up leadership to focus on growth and quality.
From $4M to $8M Growth
A client doubled their revenue from $4M to $8M with OA handling the operational infrastructure that made that growth possible.
VA Sold $500K from the Philippines
An OA VA closed half a million dollars in sales working remotely from the Philippines. Offshore talent can sell. It's about the right person with the right training.
The Most Desirable Company to Work for in the Philippines
Culture isn't a buzzword at OA. It's the engine that drives retention, performance, and purpose.
G - Gratitude
We start from a place of thankfulness. For our clients, our team, our opportunities, and each other.
R - Relationship Driven
We don't do transactions. We build lasting relationships with our clients and within our team.
E - Everlong Quest for Improvement
Never satisfied. Always growing. Every person at OA is on a path of continuous development.
A & T - Thoughtful Communication
We communicate with intention, clarity, and care. Every message, every interaction matters.
"I Am Because We Are"
UBUNTU is our cultural backbone. It means that an individual's success is inseparable from the community's success. Every team member, from the newest VA to the CEO, operates with this mindset.
CEO Welcome Messages
Brad personally writes welcome messages to every new team member. 10-15 hours every month dedicated to making every person feel seen from day one.
4 Development Programs
Skills development, leadership growth, personal development, and health & wellness programs for every employee. Growth isn't optional. It's built in.
ISOF Program
Internal Staff Optimization Framework ... a program designed to continuously improve how we work and how our people grow.
OA Virtual Magazine
A monthly internal publication celebrating team achievements, sharing knowledge, and building community across our distributed team.
VA Giveback Program: 10,000+ Hours Aligned with UN SDGs
Our team has contributed over 10,000 hours of volunteer work aligned with the United Nations Sustainable Development Goals. We have a full-time UN SDG consultant on staff to guide our impact initiatives.
- Mangrove planting and environmental restoration
- School supplies and educational support for underprivileged communities
- Typhoon relief and disaster response
- COVID holiday baskets hand-delivered to team members' families
- 5-year charitable event series supporting breast cancer awareness
- Tree planting initiatives across the region
Building a Strong Company Culture
VAs Support UN SDGs
VA Giveback Mangrove Planting
ISOF Program
OA Virtual Magazine
7+ National & Global Awards
We don't see awards as ego but as accountability to live up to our standards.
Inc. 5000 #326
One of the fastest-growing private companies in America (2023). Out of thousands of applicants, OA ranked #326.
Inc. Regional #21 Southeast
1,337% growth rate. Ranked #21 among the fastest-growing companies in the Southeast.
Inc. Power Partners
Recognized for reliable, high-quality service that empowers partner companies to scale.
Inc. Best in Business (2021)
High growth combined with purpose-driven impact. One of Inc.'s most prestigious recognitions.
Real Leaders Impact Awards
Recognized in 2023 AND 2024 by the official YPO publication for making a real-world impact through business.
AJC Pacesetter Awards #14
Top 100 fastest growing private firms in the Atlanta metro area, ranked #14.
Small Business Awards
Fastest growing firms in the US & Canada recognition.
Media Features
Inc Magazine (4x), Wall Street Business Network, Simply Buckhead (cover), AJC Pacesetter Rankings.
Our Red Carpet Moment at the Inc. 5000
Real Leaders 2023 Award
Everything You Need to Explore
Dive deeper into how Outsource Access works, our story, and how we can help you scale.
"Automate and Delegate" by Brad Stevens
The Modern Leader's Guide to Scaling and Living in Your Passion Pockets
Launching August 30, 2026. Includes the book, interactive workbook, custom AI agent co-pilot, and a living resource library.
"Automate & Delegate: What Should You NOT Be Doing"
Available on iTunes, Spotify, and Amazon. Real stories and real systems for scaling your business without burning out.
Brad Stevens TEDx (230K+ Views)
The talk that introduced millions to the idea that outsourcing can be an economic win-win, not a race to the bottom.
"Automate and Delegate" Newsletter
Weekly insights on potential vs. performance, delegation, automation, and building a life you actually want to live.
Pre-built playbook templates for 70+ industries, customized for your specific business.
Ready to Scale?
No commitment. No pitch deck. Just a conversation about your challenges and how we might help.
Book a Discovery CallFrequently Asked Questions
Real answers to the questions we hear most, straight from the OA team. Watch any video below to learn how our model works, how we find and support talent, and what makes the experience different.
Can you give me a summary of the OA model in 3 minutes?
What about the time zones?
What about the matching process?
What about English proficiency?
Do I have to sign a long-term contract?
What if I don't have 40 full hours of work to give to a VA?
What if my VA needs time off? What about redundancy?
What is your retention rate of your VA's?
How do you recruit for your VA's?
Will the VA have all skills I need? How do you know what skills are needed from a VA to assign to me?
How do you document processes?
How does OA provide bonus and incentive compensation to VA's?
How do you recruit talent? Meet Mia from our Talent Matching Team!
What benefits do you provide for your staff?
Can you give me a tour of your office and some key staff?
Do you offer for your Clients to come visit the Philippines? Yes!
Have More Questions?
Book a free discovery call and get answers specific to your business.
Book a Discovery CallCEO Interviews with Our Virtual Assistants
This is a significant part of our culture. Our CEO has done over a hundred interviews directly with our staff to hear their story, their journey, and their background. This is to bring to life the incredible competency and talent of our Filipino teams and to learn more about them individually and the impact they've had on their clients.
Filmed during Brad's trip to OA's Philippines headquarters. High-definition, long-form interviews in our podcast studio.
VA Aivan — Enterprise AI & Workplace Technology
VA Kirschille — Restaurant & Hospitality Services
VA Missy — Franchise Industry
VA Emmanuel — Home Service Industry
VA Flor — Field Services Industry
Marvin — Supporting the EO GRIT Community
Quick-hit interviews with our VAs sharing what they do and what working at OA is like.
Beia
Cleo
Jessa
Kath
Janna
Amy
Angelique
Jaysarie
Jaja
Grace
From the "How Outsourcing + AI Works" podcast. Brad interviews team members about how they support specific industries.
Kath — Full HOW Episode
Florabel — Workiz (Full Podcast Studio)
Jannah — Supporting Heiler Painting
Dan Ryan — How Outsourcing Works for Franchising
Belle — Roofing Industry
Curt Fignar — Client Visit & VA Interview
Randal Tolbert — Client Testimonial
Tom Heiler — Heiler Painting's VA Success
Want to Meet Your Team Before You Commit?
Book a discovery call. We'll match you with a VA and you'll interview them before you decide.
Book a Discovery CallHow Outsourcing + AI Works
The podcast series for small to medium businesses. Real stories of growth, profit, and scale from 4 million+ hours of experience across 80+ industries. Hosted by Brad Stevens.
45 Episodes & Counting
Each episode features real business owners, industry leaders, and VA team members sharing exactly how outsourcing + AI works in their business. No theory. Just proven systems from people who've done it.
Available on YouTube, iTunes, Spotify, and Amazon
What You'll Learn
- ✅ How to delegate effectively to offshore talent
- ✅ Which AI tools actually work for SMBs
- ✅ Industry-specific outsourcing strategies
- ✅ How to build unrecruitable teams
- ✅ The exact systems behind scalable growth
From Corporate to CEO: How to Scale with Outsourcing & AI
Culture Eats Strategy: How to Build an AI-Proof Business
How to Maximize Workiz: Field Service Management with Dedicated VAs
Building Unrecruitable Teams: AI Workflows & Offshore Strategy
Outsourcing + AI In Action: What Actually Drives Scalable Growth
This VA Sold $500K From the Philippines
The #1 Mistake Entrepreneurs Make When Scaling
This One Question Unlocked $50,000 in Hidden Revenue
Why 95% of AI Implementations FAIL (And How Yours Won't)
Sales Strategies, AI, and Scaling Through Outsourcing
Commercial Real Estate: Scale with Virtual Assistants
Scaling Healthcare with AI + Offshore Talent
How to Scale Your Restaurant Business (Without Burnout)
Franchise Marketing Strategy: Scale Without Losing Brand Control
How Outsourcing and AI Scale an E-Commerce Business
Is Outsourcing The Secret To Growing Your Franchise?
Unlocking Franchise Success with Chris Medhurst (District Taco)
Personal Brand vs Corporate Brand: Scaling Trust & Growth
The Ultimate AI & Outsourcing Playbook for Business Growth
She Outsourced Her Way to 8 Locations (Dreamland BBQ)
Ready to See How It Works for Your Business?
Pick your industry. Book a call. We'll show you exactly how outsourcing + AI fits your operation.
Book a Discovery Call